Under Promise and Over Deliver

What does over deliver mean to me?  Consider this exchange I recently heard: “No charge sir, we didn’t have what you wanted, so this one is on the house.” I took Friday afternoon off to do some shopping and enjoy the warm? (45 F) weather before another snowstorm hit over the weekend. I don’t know […]


School closings and delays. Cancelled flights. Fourth highest snowfall in our winter history. Record cold temperatures all over the country. Snow in Florida. Highway shutdown in Atlanta. Inconvenience. No routine. Constant change. Impatience. All these things cause us to momentarily hit a pause button and reassess our next steps. Although we didn’t plan on these […]