Your reputation: first impressions can do damage

As a new employee, Tammy was an ambitious, energetic account manager, willing to work hard and take action. That was the reputation she wanted to establish in this new role. She was even extra cautious not to step on her new colleague’s toes, when she communicated her plans that could have overlapped with theirs. Then […]

Relationships are important, but what if I just can’t really stand someone?

Have you ever witnessed someone going out of his or her way to do something really nice for a complete stranger? Paying it forward is an attribute of positive minded people, who believe that spreading ‘good’ will create even more positive energy in the world and strengthen relationships. I’m a firm believer, and I believe […]

Holding people accountable means not staying silent

In my recent research on accountability, the theme of  ‘staying silent’ was dominant. In the book Crucial Accountability, they found that people stay silent, rather than try to hold someone accountable. Moreover, many times people don’t want to address an issue if it’s the first infraction, for fear of being termed a micromanager. What if, […]

The Feedback Fallacy

When I read the latest edition of the Harvard Business Review, I was intrigued by the headline on the cover:  “Why Feedback Fails“. From my point of view as an Executive Coach, I have always thought, and still do, that feedback is a gift. How can anyone get better if they aren’t aware of how […]